Terms And Conditions

1. Introduction

1. Purpose: Clearly state that this document governs the use of Diaperhouse.qa, which acts as a marketplace connecting third-party sellers (Vendors) with customers.
2. Parties: Define the roles: "We," "Us," or "Our" refer to Diaperhouse.qa. "Vendor" or "Seller" refers to any third-party business selling products on the platform. "You" or "Customer" refers to the user or buyer.
3. Acceptance of Terms: State that by accessing or using the website, you agree to be bound by these Terms and Conditions, our Privacy Policy, and any other policies referenced.

2. Our Role as a Marketplace

1. Clarification of Position: This is the most critical section for a multi-vendor platform. Explicitly state that Diaperhouse.qa is an online venue and not the seller of the products listed by the Vendors.
2. No Ownership of Goods: State that we do not take possession of, or title to, the goods at any point. The contract for sale is between the Customer and the Vendor.
3. Limitation of Liability: Define that we are not responsible for the products' quality, safety, legality, or any issues arising from the transaction. Our role is limited to providing the platform for the transaction.

3. Vendor Terms

1. Vendor Agreement: State that all Vendors on the platform have agreed to a separate Vendor Agreement that outlines their responsibilities.
2. Vendor Obligations: Briefly list key obligations of the Vendors, such as:
3. Ensuring product descriptions are accurate, including specifications, ingredients, and country of origin.
4. Compliance with all Qatari laws and regulations, including those related to consumer protection, e-commerce, and product safety.
5. Proper and timely fulfillment of orders.
6. Handling returns, refunds, and customer service for their products.

4. Customer Rights and Obligations

1. Account Creation: Explain the requirements for creating an account (e.g., minimum age, accurate information).
2. User Conduct: Prohibit abusive language, fraud, spam, or any activity that could harm the website or other users.
3. Accurate Information: State that you are responsible for providing accurate and complete personal, payment, and delivery information.
4. Order Confirmation: Explain that an order confirmation from our platform serves as an acknowledgment of your order, but the contract is concluded when the Vendor accepts the order.
5. Consumer Rights: Reiterate key consumer rights under Qatari law, such as the right to information, and protection against fraud and misleading advertising.

5. Pricing and Payments

1. Currency: State that all prices are in Qatari Riyals (QAR).
2. Payment Methods: List the accepted payment methods.
3. Pricing Disclaimer: State that prices are set by the individual Vendors and may be subject to change.
4. Fees: Clearly state any fees you may charge to the customer (e.g., a delivery fee).

6. Shipping and Delivery

1. Vendor Responsibility: State that delivery is the responsibility of the Vendor, and a separate shipping and delivery policy may be provided by each Vendor.
2. Delivery Timeframes: Note that delivery times are estimates and may vary.
3. Damaged/Lost Goods: Define the process for reporting damaged or lost shipments and that the resolution is handled between the Customer and the Vendor.

7. Returns and Refunds

1. Multi-Vendor Policy: Clearly state that the returns and refund policy can vary by Vendor, and it is the Customer's responsibility to check the specific policy of the Vendor they are purchasing from.
2. General Return Policy (Your Platform's Policy): Outline a general policy that applies to all Vendors unless their specific policy is more favorable. This should include:
3. The timeframe for returns (e.g., 3-day cooling-off period as per Qatar's E-commerce Law).
4. Conditions for returns (e.g., product must be unused, in original packaging).
5. The process for initiating a return.
6. Refunds: Explain how and when refunds will be processed and that the refund is issued by the Vendor.

8. Intellectual Property

1. Ownership: State that all content on the website (trademarks, logos, designs, text) is owned by Diaperhouse.qa or its respective Vendors.
2. Restrictions: Prohibit the unauthorized use, reproduction, or distribution of any content from the website.

9. Governing Law and Dispute Resolution

1. Applicable Law: State that these Terms and Conditions are governed by the laws of the State of Qatar.
2. Dispute Resolution: Outline the process for resolving disputes. A multi-vendor marketplace should clearly state that:
3. Any dispute between a Customer and a Vendor must be resolved directly between them.
4. You are not a party to the dispute.
5. You may, at your discretion, assist in mediating the dispute.

10. Amendments

1. Right to Modify: State that you reserve the right to amend these terms at any time.
2. Notification: Explain how users will be notified of changes (e.g., posting the updated terms on the website).

11. Contact Information

1. Provide your business name, commercial registration number, and contact details (email and phone number) as required by Qatari law.